Refund Policy

1. Mobile data (eSIM)

• Before you install it: a full refund, any time. Open your eSIM in the trip or from the email we sent and choose Request a refund. The eSIM is cancelled and the refund starts at once.
• After you install it: no refund, because the eSIM is then tied to your phone and cannot be resold or moved. If it does not work, write to us; when we cannot make it work, we refund it in full.
• If we cannot deliver an eSIM you paid for, we refund the full amount automatically. You do not need to ask.
• Data you add later (a top-up) can be bought only once the eSIM is installed, and is not refundable, except where it was never added to your eSIM.
• Unused data and unused days are not refunded once the plan has started.

2. Membership

If membership is not for you, write to us and we will refund you, as promised at checkout.

3. Your right to withdraw (EU and UK)

If you live in the European Union or the United Kingdom, you have a right to withdraw from an online purchase. For an eSIM, which we deliver immediately at your request, that right ends once you install it, because installing it starts the service. Until then our refund above gives you at least as much as the law requires.

4. How refunds reach you

Refunds go back to the card or wallet you paid with, through Stripe. Your bank usually shows them within 5 to 10 business days. We refund the amount you paid, in the currency you paid in.

5. Contact us

Questions about a payment or a refund can be sent to hello@rendezvous.global. Include your order reference (it starts with RV-) so we can find it quickly.